Department of Information Technology (DoIT)
The Department of Information Technology (DoIT) provides innovative technology leadership and a high level of reliable and sustainable technology resources that support LaGuardia’s instructional, operational and student success goals.
DoIT’s Comprehensive Services include:
- Supporting technology needs across campus and partnering with campus constituents on the creation of technology-based tools and solutions for student, faculty, and staff support, enhancing student experiences, distance learning, and documenting and improving processes.
- Improving classroom allocation procedures through the use of software, and continuously reviewing classroom utilization and capacity.
- Gathering data, developing reports and conducting analyses on students’ data, actions, activities, etc., to meet a broad range of faculty and staff needs/requirements.
- Providing a safe, secure and efficient environment protecting the College from cyber-attacks, while improving service and operations – including the upgrade and maintenance of hardware and software.
- Maintaining the College’s technology infrastructure which includes all data network infrastructure, file server systems, storage and data archives, email, and cybersecurity.
- Implementing technology upgrades and processes which take place in collaboration with CUNY and outside partners, with ongoing investments in hardware and software, guided by the needs of the College and users.
- Ensuring LaGuardia meets and supports University wide initiatives, policies and guidelines.
- Driving technological innovation at CUNY and sharing LaGuardia’s compliance with and support for university wide initiatives, policies and guidelines.
To deliver its extensive range of technology services in support of students, faculty and staff, DoIT consists of six dedicated teams.
IS provides turn-key technology products to support campus functions and student success initiatives. In addition to overseeing CUNY systems like CUNYfirst, IS provides consulting, design, development and maintenance of custom applications, back-end web services, cloud technology support, and local network resources to support all divisions’ unique requirements for data analytics, academic progress solutions and website services.
To start a request with the IS Team, please create a DoIT HelpDesk ticket.
ITS is responsible for providing and maintaining instructional technology equipment, software and resources directly supporting teaching and learning. The ITS Team’s activities include end user support of faculty and credit side and continuing education students in classrooms and computer labs, in-class and online course development, learning analytics, lecture capture, webinars, remote support for Civic Hall (14th Street location) and other academic tools for faculty and students.
Contact the ITS Team: (718) 482-6127.
Faculty & Staff – DoIT HelpDesk
Provides timely support for software and hardware related issues, whether it’s local or university-wide apps like CUNYfirst, Outlook, or the Faculty & Staff Portal, etc., or with any network services or computer equipment, the fastest and best way to get help is to contact the DoIT HelpDesk and open a ticket.
- Faculty & Staff Portal: https://fsp.laguardia.edu
- Email: ITHelp@lagcc.cuny.edu
- Phone: (718) 482-6134
For help, please do not forward an email request to the IT distribution list or to any other College email list or to anyone at the College. That will only delay getting help to you, as well as distracting IT people with other responsibilities.
Learning Management Systems (Blackboard/Brightspace)
- Blackboard
- Blackboard Help for Instructors
- For additional support in how to use Blackboard, please contact the Center for Teaching and Learning (CTL).
- Brightspace Transition Page
- If you have questions or want more information about Brightspace, contact BrightspaceTeam@lagcc.cuny.edu.
Students Technology HelpDesk
The Student Technology Helpdesk provides students with basic help and support with technical issues logging in or accessing LaGuardia applications and online resources.
Students can visit the Student Technology Helpdesk in B127, or call 718-482-6117, Monday – Friday, 8 a.m.– 6 p.m.
Students can also submit a helpdesk ticket.
The Network Team engineers and maintains the College’s technology infrastructure which includes all data network infrastructure, file server systems, storage and data archives, email, and cybersecurity.
The Team also provides technology support services, including data centers, wireless, central storage and system backup solutions, server virtualization, and systems management and operations that provide underlying support for all institutional activities.
Among its critical responsibilities, the Network Team provides security, data integrity, and compliance for the College. Security services include virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.
If you suspect you have received a suspicious email, potential phishing message or are unsure if the email you received is valid, please forward the email to spam@lagcc.cuny.edu. Do not forward it to the LAG Information Technology Division distribution list, other group lists, employees, including IT personnel.
Contact the LAG Network Administration Team: NetAdminTeam@lagcc.cuny.edu or (718) 482-6156.
The PMO coordinates a wide-range of college initiatives using rigorous project management methodologies. In an advisory capacity, the PMO involves stakeholders such as Student Affairs (SA) and Academic Affairs (AA) to establish project requirements, produce detailed planning, scheduling and work documents, and coordinate ongoing activities for the duration of a project.
Contact the PMO Team: PMOHelp@lagcc.cuny.edu or (718) 482-6120.
LaGuardia.edu is a primary source of information for students, prospective students, faculty, staff, alumni, and community members to obtain information about the College.
LaGuardia.edu is maintained by the Division of Communications and External Affairs (CEA) and the Department of Information Technology (DoIT).
CEA and DoIT are responsible for the quality, design and layout, branding, content, accessibility, and overall user experience. CEA and DoIT work with personnel throughout the College to update and maintain the accuracy of information on the site.
Learn more about website governance at LaGuardia.
The Team is also responsible for the development, implementation and management of the College’s Mobile App.